Return and Refund Policy

Thank you for shopping with Reddkart. We strive to provide you with a seamless shopping experience. Please review our return and refund policy below:

1. Damaged or Defective Items: If you receive a damaged or defective item, we offer two options for resolution:

   a. Return Pickup: Contact our customer support team immediately upon discovering the issue. You can reach us by calling our dedicated helpline at 011-41622842 or emailing us at [email protected]. After verifying the details, we will arrange for a return pickup of the damaged or defective item at no additional cost to you. Once we receive the returned item, we will initiate a refund or replacement, as per your preference.

   b. Refund without Pickup: Alternatively, if you prefer, we can process a refund without the need for a return pickup. In such cases, we may request you to provide photographs or evidence of the damage or defect. After verifying the details, we will issue a refund to the original payment method used during the purchase.

2. Return Period: You have a period of 7 days from the date of delivery to initiate a return for damaged or defective items. Please ensure that the return request is made within this timeframe.

3. Return Process: To initiate a return, please contact our customer support team using the provided contact information. They will guide you through the process and provide any necessary instructions, including return authorization and packaging requirements.

4. Refund or Replacement: Once we receive the returned item and verify its condition, we will process the refund or replacement according to your preference. Refunds will be issued to the original payment method used during the purchase. Replacements will be sent out as soon as possible, subject to availability.

5. Exceptions: Please note that certain products may be exempt from our return and refund policy due to hygiene or safety reasons. We will clearly mention any such exceptions on the product pages.

6. Customer Support: Our dedicated customer support team is available to assist you with any questions, concerns, or issues related to returns and refunds. Feel free to contact us via phone at 011-41622842 or email us at [email protected].

7. Return Conditions: For the return to be accepted, the item must be in its original condition, unused, and undamaged. Any signs of use, tampering, or damage caused by the customer may void the eligibility for a return or refund.

8. Customer Responsibilities: It is the customer’s responsibility to ensure that the provided contact information is accurate and up to date. Failure to respond to our communication attempts regarding the return within a reasonable timeframe may result in the cancellation of the return request.

Please be aware that this return and refund policy is subject to change. Any updates or modifications will be communicated through our website or other relevant channels.

Thank you for choosing Reddkart. We appreciate your cooperation and understanding in adhering to our return and refund policy.